and self-service channels Deploying AI to enhance our capabilities
Testing or planning AIDetail: Names an areaOperationsNew this periodNew since the annual report
FBP · PR · Mid-size bank ($1B to $50B)
Total assets of FDIC-insured bank subsidiaries: $19.1B at the end of 2025
Filings on the SEC website · This bank on Bankgraph
| Report year | Using or planning AI | Explains how AI is controlled | Sees AI as a risk | Other mentions |
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| 2025 |
| In the 2025 report | This bank | Banks of its size |
|---|---|---|
| Using AI now | No | 26 of 221 (12%) |
| Explains how AI is controlled | No | 55 of 221 (25%) |
| Sees AI as a risk | No | 184 of 221 (83%) |
| Mentions generative AI | No | 112 of 221 (51%) |
| Mentions AI agents | No | 18 of 221 (8%) |
0 passages new in the 2025 report, 1 passage from the 2024 report no longer there. The most specific passage is less detailed than last year.
and self-service channels Deploying AI to enhance our capabilities
lending practices, and the use of artificial intelligence in credit decisions.
Franchise Highlights and Operating Environment Adj. ROAA(1): 1.70% Adj. ROACE(1): 14.15% 1 CET1 Ratio:16.7% ACL Coverage: 1.89% 2 6% Growth in Tangible Book Value 3 PR Economic Activity Index (EAI)(2) 1Q20 2Q20 1Q24 2Q24 3Q24 4Q24 1Q25 2Q25 YoY Change PR Payroll Employment (Thousands) 2Q20 4Q21 4Q22 4Q23 4Q24 1Q25 2Q25 3Q25* Unemployment Rate (SA) PR Disaster Relief Funds Disbursed Per Year(3) (1) Non-GAAP financial measure. Please refer to the calculation and management’s reason for using this measure on slide 19 titled “Third Quarter 2025 - Use of Non-GAAP Financial Measures.” (2) Puerto Rico Economic Development Bank (EDB) and Bureau of Labor Statistics. Average data points (3) www.recovery.pr.gov and Recovery Support Function Leadership Group (RSFLG) - https://recovery.fema.gov/rsflg-monthly-data. *Average for July and August 2025. YTD as of August, of each year ($ millions) 3Q 2025 Franchise Highlights and Priorities Operating Environment Operating Environment Stable business activity and economic conditions despite fiscal and monetary policy uncertainty in the US Resilient labor market (5.5% unemployment rate as of August 2025) and strong tourism activity (SJU passenger traffic up 4.9% year-to-date vs. prior year) Tariffs impacting auto industry-wide sales (-7.0% reduction in retail auto sales year-to-date) Business Highlights Encouraging loan origination activity up 7% year-to-date when compared to prior year supported by well-balanced regional and business line diversification Successful execution of omnichannel strategy evidenced by an 8% annual rise in digital active users over the last 5 years coupled with a steady reduction in branch active customers Actively deploying AI and automation to streamline credit operations, accelerate underwriting, and elevate customer service while enhancing fraud detection/prevention capabilities and automating routine tasks to drive operational efficiency 2022 $162 $1,964 2023 $191 $1,901 2024 2025 $1,311 $2,127 $2,092 $1,877 2021 $547 $1,029(55%) $848(45%) FEMA (PA Only) HUD (CDBG) Strategic Priorities Selectively grow market share in core business segments while sustaining operational leverage and safeguarding asset quality Continue our franchise investments towards improving interaction with customers by providing a seamless experience through multiple channels Deploy excess capital in a manner that best suits the long-term interest of the franchise Fiona-Related