•risks related to the development and use of artificial intelligence (AI);
Sees AI as a riskDetail: GeneralSame as last periodNew since the annual report
HBNC · IN · Mid-size bank ($1B to $50B)
Total assets of FDIC-insured bank subsidiaries: $6.4B at the end of 2025
Filings on the SEC website · This bank on Bankgraph
| Report year | Using or planning AI | Explains how AI is controlled | Sees AI as a risk | Other mentions |
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| 2025 |
| In the 2025 report | This bank | Banks of its size |
|---|---|---|
| Using AI now | No | 26 of 221 (12%) |
| Explains how AI is controlled | Yes | 55 of 221 (25%) |
| Sees AI as a risk | Yes | 184 of 221 (83%) |
| Mentions generative AI | Yes | 112 of 221 (51%) |
| Mentions AI agents | No | 18 of 221 (8%) |
0 passages new in the 2025 report, 0 passages from the 2024 report no longer there.
•risks related to the development and use of artificial intelligence (AI);
•risks related to the development and use of artificial intelligence (AI);
The adoption of artificial intelligence tools by us and our third-party vendors and service providers may increase the risk of errors, omissions, unfair treatment, or fraudulent behavior by our employees, clients, or counterparties, or other third parties.
Similar wording appears in 8 other banks' reports.
Our adoption of artificial intelligence, including generative artificial intelligence, machine learning, and similar tools and technologies that collect, aggregate, analyze, or generate data or other materials or content (collectively, “AI”), is limited for internal currently, and we expect to continue to adopt such tools as appropriate. In addition, we expect our third-party vendors and service providers to increasingly develop and incorporate AI into their product offerings. There are significant risks involved in utilizing AI and no assurance can be provided that our or our third-party vendors’ or service providers’ use of AI will enhance our or our third-party vendors’ or service providers’ products or services or produce the intended results. The adoption and incorporation of such tools can lead to concerns around safety and soundness, fair access to financial services, fair treatment of consumers, and compliance with applicable laws and regulations. Such risk can result from models being poorly designed or faulty data being used, inadequate model testing or validation, narrow or limited human oversight, inadequate planning or due diligence, inappropriate or controversial data practices by developers or end-users, and other factors adversely affecting public opinion of AI and the acceptance of AI solutions. Furthermore, given the pace of rapid adoption of such tools by vendors and service providers, we may not be aware of the addition of AI solutions prior to such tools being introduced into our environment. Failure to adequately manage AI risks can result in erroneous results and decisions made by misinformation, unwanted forms of bias, unauthorized access to sensitive, confidential, proprietary, or personal information, and violations of applicable laws and regulations, leading to operational inefficiencies, competitive harm, reputational harm, ethical challenges, legal liability, losses, fines, and other adverse impacts on our business and financial results.
Similar wording appears in 7 other banks' reports.
•risks related to the development and use of artificial intelligence (AI);
•risks related to the development and use of artificial intelligence (AI);
The adoption of artificial intelligence tools by us and our third-party vendors and service providers may increase the risk of errors, omissions, unfair treatment, or fraudulent behavior by our employees, clients, or counterparties, or other third parties.
Our adoption of artificial intelligence, including generative artificial intelligence, machine learning, and similar tools and technologies that collect, aggregate, analyze, or generate data or other materials or content (collectively, “AI”), is limited for internal currently, and we expect to continue to adopt such tools as appropriate. In addition, we expect our third-party vendors and service providers to increasingly develop and incorporate AI into their product offerings. There are significant risks involved in utilizing AI and no assurance can be provided that our or our third-party vendors’ or service providers’ use of AI will enhance our or our third-party vendors’ or service providers’ products or services or produce the intended results. The adoption and incorporation of such tools can lead to concerns around safety and soundness, fair access to financial services, fair treatment of consumers, and compliance with applicable laws and regulations. Such risk can result from models being poorly designed or faulty data being used, inadequate model testing or validation, narrow or limited human oversight, inadequate planning or due diligence, inappropriate or controversial data practices by developers or end-users, and other factors adversely affecting public opinion of AI and the acceptance of AI solutions. Furthermore, given the pace of rapid adoption of such tools by vendors and service providers, we may not be aware of the addition of AI solutions prior to such tools being introduced into our environment. Failure to adequately manage AI risks can result in erroneous results and decisions made by misinformation, unwanted forms of bias, unauthorized access to sensitive, confidential, proprietary, or personal information, and violations of applicable laws and regulations, leading to operational inefficiencies, competitive harm, reputational harm, ethical challenges, legal liability, losses, fines, and other adverse impacts on our business and financial results.
E X C E P T I O N A L S E R V I C E • S E N S I B L E A D V I C E ® Expanding Technology Capabilities NEW IN 2022 • Online account opening platform enhanced, adding new products and improved client experience • Developed real-time API automations anticipating customer needs and expand marketing/sales calling efforts • Improved mobile banking to include account opening and branch appointment setting • In queue to be early adopter of FedNow service that instantly sends/receives payments from account to account Growing Customer Base Digitally and Efficiently • 19% of accounts opened online on average YTD’22, up from 2% in 2020 • 73% of transactions performed online YTD’22 • 84% of on-line inquires effectively answered by chat Bots Continued Investment in Client & Shareholder Value • Launched Credit Advisor within on-line/mobile platforms helping clients manage credit scores/financial wellness • Expanded data warehouse talent and capabilities, leveraging analytics to elevate marketing campaigns and sales calling • Implemented new construction administration platform, improving client experience while reducing operational risk • Continued expansion of Interactive Teller Machine (ITM) network, increasing client convenience and lowering distribution cost Nimble In-House Core Processing • Allows for ease of implementation of best-in-class strategic partners • In-house talent provides flexibility for custom development and functionality • Creates ability to integrate mergers at an accelerated pace and lower cost structure 12