Banks

Wesbanco Inc

WSBC, WSBCO · WV · Mid-size bank ($1B to $50B)
Total assets of FDIC-insured bank subsidiaries: $27.6B at the end of 2025

Filings on the SEC website · This bank on Bankgraph

In short. In its 2025 annual report, Wesbanco Inc mentions AI in 1 passage. It lists AI as a risk, but the report does not say how AI is controlled.

Compare with peers

In the 2025 annual reportThe yearly report a listed company files with the SEC, called a 10-K. It describes the business, its risks and its results.

Mentions AI
Yes
1 passage
Highest detail levelHow specific a passage is about AI at this bank. General: could be in any bank's report. Names an area: says where AI is used or how it is controlled. Concrete example: names a tool or vendor, gives a number, a date or a result.
General
What it says
Sees AI as a risk
Kinds of AI named
None named
How AI is controlled
Not described

AI in its annual reports over time

What this shows
How many passages about AI each annual report contains, 2022 to 2025, by what they say.
What it means
0 passages in 2022, 1 passage in 2025.
How to read it
Each bar is a report year, split by what the passages say. Hover or tap a bar for the count.
Where it comes from
Banks' annual reports (10-K) filed with the SEC, up to 6 Oct 2026. How we did this
Passages about AI in Wesbanco Inc's annual reports, by report year.
Show as a table
Report yearUsing or planning AIExplains how AI is controlledSees AI as a riskOther mentions
2022
2022
2022
2022
2023
2023
2023
2023
2024
2024
2024
2024
2025
2025
2025
2025

Compared with banks of its size

What this shows
This bank's 2025 annual report next to all 221 banks of its size ($1B to $50B).
What it means
Its most specific passage is "General"; for banks of its size the typical level is "General".
How to read it
Yes or no for this bank; the share of banks of the same size for comparison.
Where it comes from
Banks' annual reports (10-K) filed with the SEC, up to 6 Oct 2026. How we did this
In the 2025 reportThis bankBanks of its size
Using AI nowNo26 of 221 (12%)
Explains how AI is controlledNo55 of 221 (25%)
Sees AI as a riskYes184 of 221 (83%)
Mentions generative AINo112 of 221 (51%)
Mentions AI agentsNo18 of 221 (8%)

What changed from 2024

0 passages new in the 2025 report, 0 passages from the 2024 report no longer there.

Every passage about AI

What this shows
All 17 passages about AI in this bank's annual reports, quarterly reports and earnings materials since 2023, newest first.
What it means
11 passages say the bank is using AI now.
How to read it
Highlighted words are the terms that matched. Labels show what each passage says. Follow the link to read it in the filing.
Where it comes from
Banks' annual reports (10-K), quarterly reports (10-Q) and earnings materials (8-K) filed with the SEC. How we did this

Investor presentation, Q3 2026 filed 27 Aug 2026

Growth and Expense Discipline Driving Positive Operating Leverage Disciplined expense management and investment aligned with growth priorities Technology and talent-enabled efficiency gains to streamline processes and boost productivity Focus on operating leverage for all strategic investments – target $2 return for each $1 invested Operating Leverage and Expense Management Technology-Enabled Productivity Gains Advancing automation and AI initiatives to improve efficiency, reduce costs, and enhance scalability across loan operations, call center, and credit underwriting Commercial Banker Productivity Strong talent management driving 2x higher loan production per banker since 2021 Incentives tied to profitable growth and credit quality Note: data as of 12/31 unless otherwise stated; balance sheet data as of period-end; non-interest expense to total assets and efficiency ratio are year-to-date periods (1) Non-GAAP measure – please see reconciliation in appendix; non-interest expense excludes restructuring and merger-related expenses Efficiency ratio 51.8% (1)
Testing or planning AIDetail: Names an areaProcess automationOperationsCustomer serviceCredit and lendingSame as last periodNew since the annual report
Investor presentation, page 13See slide 13Report an error

Investor presentation, Q2 2026 filed 4 May 2026

(1) Growth and Expense Discipline Driving Positive Operating Leverage Disciplined expense management and investment aligned with growth priorities Technology and talent-enabled efficiency gains to streamline processes and boost productivity Focus on operating leverage for all strategic investments – target $2 return for each $1 invested Operating Leverage and Expense Management Technology-Enabled Productivity Gains Advancing automation and AI initiatives to improve efficiency, reduce costs, and enhance scalability across loan operations, call center, and credit underwriting Commercial Banker Productivity Strong talent management driving 2x higher loan production per banker since 2021 Incentives tied to profitable growth and credit quality Note: data as of 12/31 unless otherwise stated; balance sheet data as of period-end; non-interest expense to total assets are year-to-date periods (1) Non-GAAP measure – please see reconciliation in appendix; non-interest expense excludes restructuring and merger-related expenses Efficiency ratio 52.5%
Testing or planning AIDetail: Names an areaProcess automationOperationsCustomer serviceCredit and lendingNew this periodNew since the annual report
Investor presentation, page 12See slide 12Report an error

Annual report, report year 2025 filed 2 Mar 2026

The financial services industry is continually undergoing rapid technological change with frequent introductions of new technology-driven products and services. The effective use of technology increases efficiency and enables financial institutions to better serve customers and to reduce costs. Wesbanco’s future success depends, in part, upon its ability to address customer needs by using technology to provide products and services that will satisfy customer demands, as well as to create additional efficiencies in Wesbanco’s operations, which was done in 2021 as Wesbanco completed its core banking software conversion. The adoption of new technologies by competitors, including internet banking services, mobile applications, advanced ATM functionality, artificial intelligence and cryptocurrencies could require Wesbanco to make additional substantial investments to modify or adapt the existing products and services or even radically alter the way Wesbanco conducts business. These and other capital investments in the Company's business may not produce expected growth in earnings anticipated at the time of the expenditure. Wesbanco also may not be able to effectively implement new technology-driven products and services or be successful in marketing these products and services to its customers. Failure to successfully keep pace with technological change affecting the financial services industry could negatively affect Wesbanco’s growth, revenue, and profit.
Sees AI as a riskDetail: GeneralSame as last year

Investor presentation, Q4 2025 filed 5 Nov 2025

Digital banking utilization ~75% of retail customers utilize online digital banking services ~5.7 million web and mobile logins per month ~385,000 mobile wallet transactions, ~69,000 Zelle® payments, and ~36,000 mobile deposits per month Digital acquisition ~40% of residential mortgage applications submitted via online portal >540 deposit accounts opened online per month WesBanco Insurance Services launched white-label insurance capabilities with a web-based term-life insurance platform, and a fully-integrated digital property and casualty insurance for consumers and small businesses State-of-the-art core banking software system Omni-channel presence – real-time account activity across all channels Improved customer service through reduced manual activities More efficient processing cost structure Cloud-based architecture utilization Early adoption to leverage modernized data and application platforms, combined with significant expense and performance benefits Actively analyzing advanced artificial intelligence (AI) and robotic process automation (RPA) technologies to automate business processes Leveraging digital to drive customer value and enterprise efficiency Note: digital statistics as of 9/30/2025 year-to-date; Zelle® payment service added August 2021; online residential mortgage applications and deposit account opening capabilities launched July 2019; WesBanco Insurance Services online term-life and P&C insurance capabilities launched November 2020 and January 2021, respectively; core banking software system upgraded 8/2/2021 Robust Digital Capabilities
Testing or planning AIDetail: Names an areaProcess automationOperationsSame as last periodNew since the annual report
Investor presentation, page 11See slide 11Report an error

Investor presentation, Q3 2025 filed 2 Sept 2025

Digital banking utilization ~75% of retail customers utilize online digital banking services ~5.1 million web and mobile logins per month ~370,000 mobile wallet transactions, ~63,000 Zelle® payments, and ~34,000 mobile deposits per month Digital acquisition ~40% of residential mortgage applications submitted via online portal >520 deposit accounts opened online per month WesBanco Insurance Services launched white-label insurance capabilities with a web-based term-life insurance platform, and a fully-integrated digital property and casualty insurance for consumers and small businesses State-of-the-art core banking software system Omni-channel presence – real-time account activity across all channels Improved customer service through reduced manual activities More efficient processing cost structure Cloud-based architecture utilization Early adoption to leverage modernized data and application platforms, combined with significant expense and performance benefits Actively analyzing advanced artificial intelligence (AI) and robotic process automation (RPA) technologies to automate business processes Leveraging digital to drive customer value and enterprise efficiency Note: digital statistics as of 6/30/2025 year-to-date; Zelle® payment service added August 2021; online residential mortgage applications and deposit account opening capabilities launched July 2019; WesBanco Insurance Services online term-life and P&C insurance capabilities launched November 2020 and January 2021, respectively; core banking software system upgraded 8/2/2021 Robust Digital Capabilities
Testing or planning AIDetail: Names an areaProcess automationOperationsSame as last periodNew since the annual report
Investor presentation, page 11See slide 11Report an error

Investor presentation, Q2 2025 filed 15 May 2025

Digital banking utilization ~75% of retail customers utilize online digital banking services ~4.6 million web and mobile logins per month ~340,000 mobile wallet transactions, ~57,000 Zelle® payments, and ~31,000 mobile deposits per month Digital acquisition 40+% of residential mortgage applications submitted via online portal >460 deposit accounts opened online per month WesBanco Insurance Services launched white-label insurance capabilities with a web-based term-life insurance platform, and a fully-integrated digital property and casualty insurance for consumers and small businesses State-of-the-art core banking software system Omni-channel presence – real-time account activity across all channels Improved customer service through reduced manual activities More efficient processing cost structure Cloud-based architecture utilization Early adoption to leverage modernized data and application platforms, combined with significant expense and performance benefits Actively harnessing advanced artificial intelligence (AI) and robotic process automation (RPA) technologies to automate business processes Leveraging digital to drive customer value and enterprise efficiency Note: digital statistics as of 3/31/2025 year-to-date; Zelle® payment service added August 2021; online residential mortgage applications and deposit account opening capabilities launched July 2019; WesBanco Insurance Services online term-life and P&C insurance capabilities launched November 2020 and January 2021, respectively; core banking software system upgraded 8/2/2021 Robust Digital Capabilities
Using AI nowDetail: Names an areaMachine learningProcess automationOperationsSame as last periodNew since the annual report
Investor presentation, page 10See slide 10Report an error

Annual report, report year 2024 filed 3 Mar 2025

The financial services industry is continually undergoing rapid technological change with frequent introductions of new technology-driven products and services. The effective use of technology increases efficiency and enables financial institutions to better serve customers and to reduce costs. Wesbanco’s future success depends, in part, upon its ability to address customer needs by using technology to provide products and services that will satisfy customer demands, as well as to create additional efficiencies in Wesbanco’s operations, which was done in 2021 as Wesbanco completed its core banking software conversion. The adoption of new technologies by competitors, including internet banking services, mobile applications, advanced ATM functionality, artificial intelligence and cryptocurrencies could require Wesbanco to make additional substantial investments to modify or adapt the existing products and services or even radically alter the way Wesbanco conducts business. These and other capital investments in the Company's business may not produce expected growth in earnings anticipated at the time of the expenditure. Wesbanco also may not be able to effectively implement new technology-driven products and services or be successful in marketing these products and services to its customers. Failure to successfully keep pace with technological change affecting the financial services industry could negatively affect Wesbanco’s growth, revenue, and profit.
Sees AI as a riskDetail: GeneralNew this year

Investor presentation, Q1 2025 filed 10 Feb 2025

Digital banking utilization ~75% of retail customers utilize online digital banking services ~5.0 million web and mobile logins per month Mobile ~50% of total, with an average of 16 monthly logins per customer ~290,000 mobile wallet transactions, ~45,000 Zelle® payments, and ~11,000 mobile deposits per month Digital acquisition ~45% of residential mortgage applications submitted via online portal >260 deposit accounts opened online per month WesBanco Insurance Services launched white-label insurance capabilities with a web-based term-life insurance platform, and a fully-integrated digital property and casualty insurance for consumers and small businesses State-of-the-art core banking software system Omni-channel presence – real-time account activity across all channels Improved customer service through reduced manual activities More efficient processing cost structure Cloud-based architecture utilization Early adoption to leverage modernized data and application platforms, combined with significant expense and performance benefits Actively harnessing advanced artificial intelligence (AI) and robotic process automation (RPA) technologies to automate business processes Leveraging digital to drive customer value and enterprise efficiency Note: digital statistics as of 4Q2024 year-to-date (“YTD”); Zelle® payment service added August 2021; online residential mortgage applications and deposit account opening capabilities launched July 2019; WesBanco Insurance Services online term-life and P&C insurance capabilities launched November 2020 and January 2021, respectively; core banking software system upgraded 8/2/2021 Robust Digital Capabilities
Using AI nowDetail: Names an areaMachine learningProcess automationOperationsSame as last periodNew since the annual report
Investor presentation, page 11See slide 11Report an error

Investor presentation, Q4 2024 filed 6 Nov 2024

Digital banking utilization ~75% of retail customers utilize online digital banking services ~5.0 million web and mobile logins per month Mobile ~50% of total, with an average of 16 monthly logins per customer ~275,000 mobile wallet transactions, ~45,000 Zelle® payments, and ~10,000 mobile deposits per month Digital acquisition ~45% of residential mortgage applications submitted via online portal >280 deposit accounts opened online per month WesBanco Insurance Services launched white-label insurance capabilities with a web-based term-life insurance platform, and a fully-integrated digital property and casualty insurance for consumers and small businesses State-of-the-art core banking software system Omni-channel presence – real-time account activity across all channels Improved customer service through reduced manual activities More efficient processing cost structure Cloud-based architecture utilization Early adoption to leverage modernized data and application platforms, combined with significant expense and performance benefits Actively harnessing advanced artificial intelligence (AI) and robotic process automation (RPA) technologies to automate business processes Leveraging digital to drive customer value and enterprise efficiency Note: digital statistics as of 3Q2024 year-to-date (“YTD”); Zelle® payment service added August 2021; online residential mortgage applications and deposit account opening capabilities launched July 2019; WesBanco Insurance Services online term-life and P&C insurance capabilities launched November 2020 and January 2021, respectively; core banking software system upgraded 8/2/2021 Robust Digital Capabilities
Using AI nowDetail: Names an areaMachine learningProcess automationOperationsSame as last periodNew since the annual report
Investor presentation, page 11See slide 11Report an error

Investor presentation, Q3 2024 filed 30 Aug 2024

Digital banking utilization ~75% of retail customers utilize online digital banking services ~5.0 million web and mobile logins per month Mobile ~50% of total, with an average of 16 monthly logins per customer ~260,000 mobile wallet transactions, >40,000 Zelle® payments, and ~10,000 mobile deposits per month Digital acquisition >45% of residential mortgage applications submitted via online portal >280 deposit accounts opened online per month WesBanco Insurance Services launched white-label insurance capabilities with a web-based term-life insurance platform, and a fully-integrated digital property and casualty insurance for consumers and small businesses State-of-the-art core banking software system Omni-channel presence – real-time account activity across all channels Improved customer service through reduced manual activities More efficient processing cost structure Cloud-based architecture utilization Early adoption to leverage modernized data and application platforms, combined with significant expense and performance benefits Actively harnessing advanced artificial intelligence (AI) and robotic process automation (RPA) technologies to automate business processes Leveraging digital to drive customer value and enterprise efficiency Note: digital statistics as of 2Q2024 year-to-date (“YTD”); Zelle® payment service added August 2021; online residential mortgage applications and deposit account opening capabilities launched July 2019; WesBanco Insurance Services online term-life and P&C insurance capabilities launched November 2020 and January 2021, respectively; core banking software system upgraded 8/2/2021 Robust Digital Capabilities
Using AI nowDetail: Names an areaMachine learningProcess automationOperationsSame as last periodNew since the annual report
Investor presentation, page 23See slide 23Report an error

Investor presentation, Q3 2024 filed 26 Jul 2024

Digital banking utilization ~75% of retail customers utilize online digital banking services ~5.0 million web and mobile logins per month Mobile ~50% of total, with an average of 16 monthly logins per customer >260,000 mobile wallet transactions, >40,000 Zelle® payments, and ~10,000 mobile deposits per month Digital acquisition >45% of residential mortgage applications submitted via online portal >280 deposit accounts opened online per month WesBanco Insurance Services launched white-label insurance capabilities with a web-based term-life insurance platform, and a fully-integrated digital property and casualty insurance for consumers and small businesses State-of-the-art core banking software system Omni-channel presence – real-time account activity across all channels Improved customer service through reduced manual activities More efficient processing cost structure Cloud-based architecture utilization Early adoption to leverage modernized data and application platforms, combined with significant expense and performance benefits Actively harnessing advanced artificial intelligence (AI) and robotic process automation (RPA) technologies to automate business processes Utilizing digital to drive customer value and enterprise efficiency Note: digital statistics as of 2Q2024 year-to-date (“YTD”); Zelle® payment service added August 2021; online residential mortgage applications and deposit account opening capabilities launched July 2019; WesBanco Insurance Services online term-life and P&C insurance capabilities launched November 2020 and January 2021, respectively; core banking software system upgraded 8/2/2021 WesBanco Overview
Using AI nowDetail: Names an areaMachine learningProcess automationOperationsSame as last periodNew since the annual report
Investor presentation, page 30See slide 30Report an error

Investor presentation, Q2 2024 filed 8 May 2024

Digital banking utilization ~75% of retail customers utilize online digital banking services ~5.0 million web and mobile logins per month Mobile ~50% of total, with an average of 16 monthly logins per customer >240,000 mobile wallet transactions, ~30,000 mobile deposits, and >40,000 Zelle® payments per month Digital acquisition >40% of residential mortgage applications submitted via online portal >260 deposit accounts opened online per month WesBanco Insurance Services launched white-label insurance capabilities with a web-based term-life insurance platform, and a fully-integrated digital property and casualty insurance for consumers and small businesses State-of-the-art core banking software system Omni-channel presence – real-time account activity across all channels Improved customer service through reduced manual activities More efficient processing cost structure Cloud-based architecture utilization Early adoption to leverage modernized data and application platforms, combined with significant expense and performance benefits Actively harnessing advanced artificial intelligence (AI) and robotic process automation (RPA) technologies to automate business processes Leveraging digital to drive customer value and enterprise efficiency Note: digital statistics as of 1Q2024 year-to-date (“YTD”); Zelle® payment service added August 2021; online residential mortgage applications and deposit account opening capabilities launched July 2019; WesBanco Insurance Services online term-life and P&C insurance capabilities launched November 2020 and January 2021, respectively; core banking software system upgraded 8/2/2021 Robust Digital Capabilities
Using AI nowDetail: Names an areaMachine learningProcess automationOperationsSame as last periodNew since the annual report
Investor presentation, page 10See slide 10Report an error

Investor presentation, Q1 2024 filed 31 Jan 2024

Digital banking utilization ~72% of retail customers utilize online digital banking services ~4.7 million web and mobile logins per month Mobile ~50% of total, with an average of 17 monthly logins per customer >185,000 mobile wallet transactions, ~30,000 mobile deposits, and >30,000 Zelle® payments per month Digital acquisition ~50% of residential mortgage applications submitted via online portal ~300 deposit accounts opened online per month WesBanco Insurance Services launched white-label insurance capabilities with a web-based term-life insurance platform, and a fully-integrated digital property and casualty insurance for consumers and small businesses State-of-the-art core banking software system Omni-channel presence – real-time account activity across all channels Improved customer service through reduced manual activities More efficient processing cost structure Cloud-based architecture utilization Early adoption to leverage modernized data and application platforms, combined with significant expense and performance benefits Actively harnessing advanced artificial intelligence (AI) and robotic process automation (RPA) technologies to automate business processes Leveraging digital to drive customer value and enterprise efficiency Note: digital statistics as of 4Q2023 year-to-date (“YTD”); Zelle® payment service added August 2021; online residential mortgage applications and deposit account opening capabilities launched July 2019; WesBanco Insurance Services online term-life and P&C insurance capabilities launched November 2020 and January 2021, respectively; core banking software system upgraded 8/2/2021 Robust Digital Capabilities
Using AI nowDetail: Names an areaMachine learningProcess automationOperationsSame as last periodNew since the annual report
Investor presentation, page 9See slide 9Report an error

Investor presentation, Q4 2023 filed 1 Nov 2023

Digital banking utilization ~72% of retail customers utilize online digital banking services ~4.5 million web and mobile logins per month Mobile ~50% of total, with an average of 17 monthly logins per customer >170,000 mobile wallet transactions, ~30,000 mobile deposits, and >30,000 Zelle® payments per month Digital acquisition ~51% of residential mortgage applications submitted via online portal ~270 deposit accounts opened online per month WesBanco Insurance Services launched white-label insurance capabilities with a web-based term-life insurance platform, and a fully-integrated digital property and casualty insurance for consumers and small businesses State-of-the-art core banking software system Omni-channel presence – real-time account activity across all channels Improved customer service through reduced manual activities More efficient processing cost structure Cloud-based architecture utilization Early adoption to leverage modernized data and application platforms, combined with significant expense and performance benefits Actively harnessing advanced artificial intelligence (AI) and robotic process automation (RPA) technologies to automate business processes Driving enhanced customer service and enterprise efficiency Note: digital statistics as of 3Q2023 year-to-date (“YTD”); Zelle® payment service added August 2021; online residential mortgage applications and deposit account opening capabilities launched July 2019; WesBanco Insurance Services online term-life and P&C insurance capabilities launched November 2020 and January 2021, respectively; core banking software system upgraded 8/2/2021 Robust Digital Capabilities
Using AI nowDetail: Names an areaMachine learningProcess automationOperationsCustomer serviceSame as last periodNew since the annual report
Investor presentation, page 9See slide 9Report an error

Investor presentation, Q3 2023 filed 28 Aug 2023

Digital banking utilization >74% of retail customers utilize online digital banking services ~4.5 million web and mobile logins per month Mobile ~50% of total, with an average of 17 monthly logins per customer ~160,000 mobile wallet transactions, ~30,000 mobile deposits, and ~30,000 Zelle® payments per month Digital acquisition ~52% of residential mortgage applications submitted via online portal ~230 deposit accounts opened online per month WesBanco Insurance Services launched white-label insurance capabilities with a web-based term-life insurance platform, and a fully-integrated digital property and casualty insurance for consumers and small businesses State-of-the-art core banking software system Omni-channel presence – real-time account activity across all channels Improved customer service through reduced manual activities More efficient processing cost structure Cloud-based architecture utilization Early adoption to leverage modernized data and application platforms, combined with significant expense and performance benefits Actively harnessing advanced artificial intelligence (AI) and robotic process automation (RPA) technologies to automate business processes Driving enhanced customer service and enterprise efficiency Note: digital statistics as of 2Q2023 year-to-date (“YTD”); Zelle® payment service added August 2021; online residential mortgage applications and deposit account opening capabilities launched July 2019; WesBanco Insurance Services online term-life and P&C insurance capabilities launched November 2020 and January 2021, respectively; core banking software system upgraded 8/2/2021 Robust Digital Capabilities
Using AI nowDetail: Names an areaMachine learningProcess automationOperationsCustomer serviceNew since the annual report
Investor presentation, page 9See slide 9Report an error

Investor presentation, Q2 2023 filed 15 May 2023

Digital banking utilization >74% of retail customers utilize online digital banking services ~4.5 million web and mobile logins per month Mobile ~49% of total, with an average of 22 monthly logins per customer >145,000 mobile wallet transactions, >28,000 mobile deposits, and >28,000 Zelle® payments per month Digital acquisition >50% of residential mortgage applications submitted via online portal ~230 deposit accounts opened online per month WesBanco Insurance Services launched white-label insurance capabilities with a web-based term-life insurance platform, and a fully-integrated digital property & casualty insurance for consumers and small businesses Core banking software system upgrade (completed August 2, 2021) Omni-channel presence – real-time account activity across all channels Improved customer service through reduced manual activities More efficient processing cost structure Cloud-based architecture utilization Early adoption to leverage modernized data and application platforms, combined with significant expense and performance benefits Actively harnessing advanced artificial intelligence (AI) and robotic process automation (RPA) technologies to automate business processes Digital Platforms Drive Engagement & Efficiency Note: digital statistics as of 1Q2023 year-to-date (“YTD”); Zelle® payment service added August 2021; online residential mortgage applications and deposit account opening capabilities launched July 2019; WesBanco Insurance Services online term-life and P&C insurance capabilities launched November 2020 and January 2021, respectively;
Using AI nowDetail: Names an areaMachine learningProcess automationOperationsSame as last periodNew since the annual report
Investor presentation, page 9See slide 9Report an error

Investor presentation, Q1 2023 filed 15 Feb 2023

Digital banking utilization >70% of retail customers utilize online digital banking services ~4.0 million web and mobile logins per month Mobile ~51% of total, with an average of 22 monthly logins per customer ~115,000 mobile wallet transactions, ~28,000 mobile deposits, and ~20,000 Zelle® payments per month Digital acquisition ~50% of residential mortgage applications submitted via online portal ~170 deposit accounts opened online per month WesBanco Insurance Services launched white-label insurance capabilities with a web-based term-life insurance platform, and a fully-integrated digital property & casualty insurance for consumers and small businesses Core banking software system upgrade (completed August 2, 2021) Omni-channel presence – real-time account activity across all channels Improved customer service through reduced manual activities More efficient processing cost structure Cloud-based architecture utilization Early adoption to leverage modernized data and application platforms, combined with significant expense and performance benefits Actively harnessing advanced artificial intelligence (AI) and robotic process automation (RPA) technologies to automate business processes Digital Platforms Drive Engagement & Efficiency Note: digital statistics as of 4Q2022 year-to-date (“YTD”); Zelle® payment service added August 2021; online residential mortgage applications and deposit account opening capabilities launched July 2019; WesBanco Insurance Services online term-life and P&C insurance capabilities launched November 2020 and January 2021, respectively;
Using AI nowDetail: Names an areaMachine learningProcess automationOperationsNew this period
Investor presentation, page 9See slide 9Report an error
1 passage in legal noticesThe forward-looking statements notice at the start or end of a filing. It often lists AI among many risks. It is never counted., not counted
Digital banking utilization ~75% of retail customers utilize online digital banking services ~5.9 million web and mobile logins per month ~400,000 mobile wallet transactions, ~75,000 Zelle® payments, and ~37,000 mobile deposits per month Digital acquisition ~40% of residential mortgage applications submitted via online portal >530 deposit accounts opened online per month WesBanco Insurance Services launched white-label insurance capabilities with a web-based term-life insurance platform, and a fully-integrated digital property and casualty insurance for consumers and small businesses State-of-the-art core banking software system Omni-channel presence – real-time account activity across all channels Improved customer service through reduced manual activities More efficient processing cost structure Cloud-based architecture utilization Early adoption to leverage modernized data and application platforms, combined with significant expense and performance benefits Actively analyzing advanced artificial intelligence (AI) and robotic process automation (RPA) technologies to automate business processes Leveraging digital to drive customer value and enterprise efficiency Note: digital statistics as of 12/31/2025 year-to-date; Zelle® payment service added August 2021; online residential mortgage applications and deposit account opening capabilities launched July 2019; WesBanco Insurance Services online term-life and P&C insurance capabilities launched November 2020 and January 2021, respectively; core banking software system upgraded 8/2/2021 Robust Digital Capabilities
Same as last periodNew since the annual report
Investor presentation, page 21See slide 21Report an error