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AI for employee productivity

24 of 270 banks (9%) in their 2025 annual reports. Banks that say they give staff AI tools, such as assistants and copilots.

The banks

• Bank of Hawaii Corp
  HI · Mid-size bank ($1B to $50B)

  in 2025 we rolled out three training modules for employees to complete in order to gain access to our artificial intelligence (“AI”) tool Microsoft Co-Pilot.

  Using AI nowRead it in the report
• Bank of Marin Bancorp
  CA · Mid-size bank ($1B to $50B)

  The Company’s deployment of artificial intelligence at this time is generally limited to internally focused, assistive productivity tools such as Microsoft Copilot.

  Using AI nowRead it in the report
• Fifth Third Bancorp
  OH · Large bank ($50B and above)

  Fifth Third launched a comprehensive platform designed to deliver leadership development content and experiences for leaders at all levels. Several new development offerings were launched, including generative Artificial Intelligence (“AI”) training

  Using AI nowRead it in the report
• U.S. Bancorp
  MN · Large bank ($50B and above)

  The Company also launched an “AI Essentials Channel” on Skills Academy, which is designed to help team members build skills in effectively using Company-approved artificial intelligence tools in their daily work.

  Using AI nowRead it in the report
• 1ST Source Corp
  IN · Mid-size bank ($1B to $50B)

  We are in the early stages of incorporating AI into our business activities to increase employee productivity. We have not yet deployed AI-driven systems in critical decision-making or client-facing processes.

  Testing or planning AIRead it in the report
• Bancorp, Inc.
  DE · Mid-size bank ($1B to $50B)

  We continue to invest in our infrastructure, with a focus on investing in automation and AI tools to gain cost efficiency and increase productivity of our people and platform

  Testing or planning AIRead it in the report
• Bank of New York Mellon Corp
  NY · Large bank ($50B and above)

  In 2025 we built out our AI training offerings so all employees can develop this important

  Using AI nowRead it in the report
• CNB Financial Corp
  PA · Mid-size bank ($1B to $50B)

  We have begun to utilize AI technologies in various aspects of our business, including internal training material creation.

  Using AI nowRead it in the report
• Chain Bridge Bancorp Inc
  VA · Mid-size bank ($1B to $50B)

  These AI technologies assist in drafting documents and communications, conducting research, and enhancing operational efficiency.

  Using AI nowRead it in the report
• Choiceone Financial Services Inc
  MI · Mid-size bank ($1B to $50B)

  we are experimenting with automation and AI‑driven solutions designed to modernize processes to augment the ability for our existing staff to manage our growth

  Testing or planning AIRead it in the report
• Citizens Financial Group Inc
  RI · Large bank ($50B and above)

  By leveraging artificial intelligence and advanced learning platforms we are accelerating personalized learning and building capacity for skill development.

  Using AI nowRead it in the report
• Customers Bancorp, Inc.
  PA · Mid-size bank ($1B to $50B)

  In 2025, the Bank launched enterprise-wide training covering foundational AI concepts, responsible-use protocols, and real-world applications tailored to business needs. These initiatives have already generated measurable efficiencies and continue to accelerate the integration of AI into core

  Using AI nowRead it in the report
• F.N.B. Corporation
  PA · Large bank ($50B and above)

  We rely heavily on a broad range of quantitative models, advanced analytics, AI, and generative AI technologies across multiple areas of our operations, including credit decisioning, fraud detection, risk monitoring, customer engagement, productivity enhancement and internal operational processes.

  Using AI nowRead it in the report
• FB Financial Corp
  TN · Mid-size bank ($1B to $50B)

  Our current use of AI is confined to controlled, non‑critical administrative or productivity‑support purposes, such as research assistance, drafting, and data summarization.

  Using AI nowRead it in the report
• Finwise Bancorp
  UT · Small bank (Under $1B)

  We use generative AI for certain tasks like document drafting and data analysis, with an implementation of strict controls to protect customer data. Third-party AI assists us in cybersecurity, fraud detection, and code review, while our own agents handle compliance, policy analysis, and workflow

  Using AI nowRead it in the report
• First Bancorp, Inc
  ME · Mid-size bank ($1B to $50B)

  Currently employees have access to generative AI applications for limited productivity and research purposes.

  Using AI nowRead it in the report
• First Business Financial Services, Inc.
  WI · Mid-size bank ($1B to $50B)

  Provided employees with extensive artificial intelligence tools training to enhance productivity and proficiency, modernize workflows, and improve operational efficiency across the Company.

  Using AI nowRead it in the report
• Hancock Whitney Corp
  MS · Mid-size bank ($1B to $50B)

  We are in the early stages of incorporating AI into our business activities to increase employee productivity. We have not yet deployed AI-driven systems in critical decision-making or client-facing processes.

  Sees AI as a riskRead it in the report
• Midland States Bancorp, Inc.
  IL · Mid-size bank ($1B to $50B)

  This includes development in areas such as generative artificial intelligence, robotic process automation, process improvement, and data-informed decision-making.

  Using AI nowRead it in the report
• Northern Trust Corp
  IL · Large bank ($50B and above)

  Northern Trust uses a variety of machine learning and artificial intelligence (AI) solutions to process transactional activity more efficiently and to mitigate risk. These uses currently include, among others, digitizing documents, detecting anomalous, fraudulent transactions and training services

  Using AI nowRead it in the report
• OFG Bancorp
  PR · Mid-size bank ($1B to $50B)

  a self-service platform powered by AI that provides real time analytics, insights, recommended actions, and learning tools focused on expectations, recognition, collaboration, and development

  Using AI nowRead it in the report
• Republic Bancorp Inc
  KY · Mid-size bank ($1B to $50B)

  The evolving federal “AI Action Plan” and related regulatory initiatives could increase compliance costs, constrain the Company’s use of AI, and expose the Company to new legal, operational, and reputational risks.

  Sees AI as a riskRead it in the report
• Webster Financial Corp
  CT · Large bank ($50B and above)

  We are in the early stages of incorporating AI into our business activities to increase employee productivity. We have not yet deployed AI-driven systems in critical decision-making or client-facing processes.

  Sees AI as a riskRead it in the report
• Zions Bancorporation, National Association
  UT · Large bank ($50B and above)

  we utilize certain AI solutions to support, inform, or augment decision-making and client interactions, with all final actions subject to human oversight and review

  Using AI nowRead it in the report